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Bizolve
  • ​ 0
    • Services
      • Business Administration
    • Market sectors
      • Retail & E-commerce
    • Themes
      • Accounting
      • Tax
      • Marketing
    • Our Organisation
    • Contact
  • Accountant | CFO-as-a-Service | Administration Office for Entrepreneurs
  • Nederlands English (UK)
  • Sign in
  • Free Consultation

Retail & E-commerce

Retail and e-commerce are under constant pressure from thin margins, rapidly changing consumer behaviour, and rising costs. Successful entrepreneurs recognise that profit does not solely come from revenue growth, but primarily from control over figures, processes, and inventory. With the right analyses and guidance, you can not only survive in this dynamic environment but also become structurally stronger.

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The best retailers combine customer experience with data-driven decision making 

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At the same time, personnel management remains a priority: finding and retaining talent, training employees for new technologies, and ensuring excellent service are crucial for success. Retailers who invest in employees that are both customer-focused and data-savvy build a sustainable competitive advantage.

In this complex context, Bizolve supports retailers and e-commerce companies with in-depth financial analyses, process optimisation, and strategic advice, enabling them to remain agile, seize growth opportunities, and enhance their profitability.

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Retail and e-commerce are in a dynamic and challenging environment in 2025. Consumers expect more convenience, speed, and personal attention than ever before, while margins are under pressure from rising procurement costs, higher energy prices, and increasing wage costs. Additionally, shopping behaviour is changing: online and offline are increasingly blending together, requiring retailers to invest in omnichannel solutions and a seamless customer experience. At the same time, there is a growing need for data-driven decision-making; insight into inventory levels, turnover rates, and margin per product group is crucial to remain competitive. An important lesson from our experience: revenue growth without active margin management often leads to higher workload, but not to increased profit.

Companies that have not optimally organised their processes risk losing revenue or unnecessarily tying up capital in inventory. Digitalisation offers opportunities but requires careful investments in systems that not only improve the customer journey but also enhance internal efficiency. Linking point-of-sale data and webshop data proves to be an effective means of managing inventory and purchasing in real time.

In addition to financial and operational challenges, retailers must anticipate structural changes in the market. Consider the shift towards more sustainable consumption, the growth of second-hand and refurbished markets, and stricter regulations regarding ESG reporting. Innovative concepts, such as personalisation in physical stores or subscription models for returning customers, are gaining ground. 

Future of retail themes


The future of retail and e-commerce demands more than just following trends. The sector is in an environment where margins are under pressure, consumer behaviour is shifting rapidly, and technology is changing the rules of the game. Companies that do not have their processes, data, and financial management in order risk falling behind competitors that are indeed agile.

Customers expect a seamless experience between online and offline, consistent service, and clear added value. At the same time, there is a growing focus on sustainable business models and responsible entrepreneurship. This calls for a strategic balance: investing in innovation without losing sight of the financial health of the organisation.


Operational and financial agility
Data-driven customer insight
Sustainable and circular business operations
Profitable shop and online formulas
Integrated omnichannel approach
  • Omnichannel
  • Formulas
  • Business operations
  • Customer insight
  • Agility

 Customer relationships are two-way traffic

The power of omnichannel lies in integration. Connections between point of sale systems, ERP, and e-commerce platforms ensure that sales and inventory data work seamlessly together. This allows the organisation to quickly respond to shifts in demand, peak periods, and price changes.

 Trust as a foundation

Not every channel delivers the same margin. By making customer acquisition costs, repeat purchases, and average order value clear for each channel, it becomes evident where profit can be made and where adjustments are needed.

 From push to relevance

Instead of generic campaigns, Bizolve focuses on data-driven relevance. By building customer profiles from in-store and online behaviour, the opportunity arises to deliver offers and communication at precisely the right moment — with measurable impact on revenue and customer loyalty.

Omnichannel


Omnichannel is not just a marketing strategy, but an operational model that directly impacts margin, inventory position, and customer loyalty. While many organisations focus on creating additional sales channels, Bizolve aims to connect these channels into one efficient system. This means that inventory, prices, customer data, and orders are synchronised in real time across the shop floor, webshop, marketplace, and even social media. Retailers who have this in order not only see higher conversions but also lower inventory costs and fewer markdowns.


" Omnichannel only works when the numbers add up — without control over data, every additional channel becomes a risk instead of an opportunity."

Mirko Kersten
Financial Controller of Bizolve B.V.

Profitable shop and online formulas


A strong formula starts with a healthy financial foundation. Whether it’s a physical store, an online shop, or a hybrid model: the concept must not only be attractive to the customer but also generate structural profit. This means that every element — from product assortment to pricing strategy and logistics — must contribute to the margin and cash flow. Too many formulas are launched based on marketing potential but fail because operational costs are too high or inventory turnover is too slow. At Bizolve, we approach formula development as an investment: we focus on return, risk, and growth potential.


" A formula is only successful if every square metre of retail space and every online click contributes to structural profit. "

Mirko Kersten
Financial Controller of Bizolve B.V.

 Measuring is knowing, steering is winning

Data from sales channels, inventory management, and customer behaviour form the foundation. By measuring which product groups and pricing strategies contribute the most to the results, the formula can be continuously adjusted.

 Balance between experience and efficiency

Customer experience is essential, but it must not come at the expense of margin. Efficient processes, smart inventory rotation, and optimised staff deployment ensure that the experience remains profitable.

 Scalable from day one

A good formula can grow with the market. Modular concepts make it possible to quickly adjust the range, channels, and marketing strategies without costly restructuring.

Sustainable and circular business operations


Sustainability is not only a moral choice but also a strategic one. For retailers and e-commerce companies, a well-developed sustainability strategy can lead to lower costs, stronger customer loyalty, and better risk management. Circular business operations – where products, materials, and resources are kept in use for as long as possible – require tight process management and clear KPIs. At Bizolve, we approach sustainability not as separate projects but as an integral part of the business operations, linked to financial goals and operational efficiency.


" True sustainability not only creates a better world but also leads to healthier business results. "

Mirko Kersten
Financial Controller of Bizolve B.V.

 From obligation to competitive advantage

Due to stricter legislation, such as CSRD reporting, sustainability is becoming mandatory. Companies that are already investing in transparent supply chains and circular processes are building a lead that will be difficult to catch up with later.

 Cost reduction through efficiency

Circular business operations can directly contribute to lower purchasing and waste processing costs. Inventory optimisation, reuse of materials, and collaboration with sustainable suppliers lead to measurable savings.

 Data-driven sustainability

Measuring is crucial: CO₂ footprint, material origin, and return flows must be made transparent. This way, sustainability can be managed like any other business process, with concrete objectives and reports.

Data-driven customer insight


Customer insight goes beyond demographic data or general trends. It is about translating data into concrete actions that directly contribute to revenue, margin, and customer loyalty. Modern retailers have access to a vast amount of information from point-of-sale systems, webshops, loyalty programmes, and social media. However, without the right analysis and integration, this remains raw data without value. Bizolve focuses on integrating all these sources, so that management decisions are no longer made based on intuition, but are supported by hard figures.


" Data in itself yields nothing — value only arises when you translate it into decisions that generate profit. "

Mirko Kersten
Financial Controller of Bizolve B.V.

 Link front and back office data

By bringing together sales, inventory, and customer data in one environment, a complete picture of purchasing behaviour and operational performance emerges. This enables quicker responses to trends and bottlenecks.

 Meet what really matters

Not all KPIs are equally valuable. By focusing on metrics such as customer retention, average order value, and margin per customer segment, it becomes clear which actions yield the highest returns.

 From analysis to action

The aim of customer insight is not to report, but to improve. By directly translating analyses into pricing strategies, promotions, or assortment adjustments, data becomes a direct growth engine.

Operational and financial agility


In a market where trends shift faster than ever, agility is no longer a luxury but a necessity. Retailers and e-commerce companies that can quickly respond to changing consumer behaviour, economic fluctuations, and technological developments increase their chances of survival and competitive strength. Agility requires an organisation that is flexible in both processes and financial decisions, allowing opportunities to be seized immediately and risks to be mitigated in a timely manner.


" Agility is the ability to manage today's figures based on yesterday's data, while already being prepared for tomorrow. "

Mirko Kersten
Financial Controller of Bizolve B.V.

 Integrate operational and financial management information

Bringing together real-time operational data (such as inventory levels, lead times, and customer demand) with financial insights enables quicker responses. This prevents excess inventory, cash flow issues, and missed revenue opportunities.

 Plan for scenarios, not for certainty

Markets are volatile. By working with multiple scenarios and flexible budgets, the organisation can adapt to unexpected changes — whether it concerns a sudden rise in raw material prices, a new sales trend, or geopolitical influences.

 Optimise costs without hindering growth

Agility is not just about cutting costs, but also about smartly reinvesting resources in growth initiatives. Think of temporarily increasing marketing budgets during peak seasons or quickly deploying extra staff for a popular product launch.


Interesting trends

AI-driven hyperpersonalisation 

European retailers are making extensive use of AI to optimise customer experience and operational processes. AI personalises offers at scale and often alleviates underlying processes such as inventory planning.

Revival of physical stores as experience centres

In Europe, we are seeing a comeback of physical stores. They offer customer interaction and increase online sales by up to 20% in surrounding areas — a powerful complementary role alongside e-commerce.

Automation and smart storage on the shop floor

Retailers in the UK are focusing on automation: electronic shelf labels, AI cameras for inventory management, self-scan checkouts, and warehouse robots. This investment reduces labour costs and significantly increases efficiency. 

How Bizolve can help


For retailers, wholesalers, and manufacturers, these are times of great opportunities and sharp challenges. Rising costs, changing consumer behaviour, and technological innovations are forcing organisations to be agile and future-proof. Bizolve assists by connecting strategy, numbers, and processes, enabling companies to respond more quickly to changes without losing control over profitability.

Our services focus on improving both operational and financial performance. From omnichannel strategies to cash flow optimisation, and from data-driven customer insights to sustainable business practices – we ensure that every link in the chain contributes to growth.

With our in-depth knowledge of finance, operations, and retail processes, we combine practical feasibility with strategic sharpness. The result: solutions that work in practice and add value in the long term.

Would you like to discover how your organisation can become more agile, efficient, and profitable?

Contact us!

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Mirko Kersten

Financial Controller

 +31 85 401 3844
 mirko@bizolve.com 

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